Debit Card Fraud Alerts

You may receive an email, SMS text message, push notification, or phone call to verify the suspicious transaction(s). If you have push notifications disabled, have opted-out of SMS Woodforest Debit Card Fraud Alerts, or do not have a valid email address on file, a Woodforest Debit Card Fraud Specialist may attempt to contact you by phone to verify the transaction.

When a customer confirms that fraudulent transactions have occurred, the confirmation will prompt notice to Card Fraud Services so the status of the card can be changed to Lost/Stolen so that no further unauthorized transactions can be processed. The customer will then need to dispute the unauthorized transactions and order a new debit card by visiting their local branch or by calling 1-877-968-7962.

No, the checking account is not impacted; only your debit card information was compromised.

No. The only card that was affected was the blocked card. There is no need to close other cards on the account (unless otherwise noted on account).

If a card is closed due to unauthorized activity, and the customer requests a new debit card, the Debit Card Setup Fee will be automatically waived (provided a dispute has been filed for unauthorized activity). The Debit Card Setup Fee is also automatically waived if a card was issued because of a merchant data compromised card reissue, or because Card Fraud Services has confirmed there is fraudulent activity on the card.

You are automatically enrolled in Woodforest Debit Card Fraud Alerts based on the terms and conditions of the account. Woodforest Debit Card Fraud Alert SMS messages are free to you.

After 24 hours, the response time for the alert expired and if you were enrolled in SMS Fraud Alerts previously, you have been opted-out. Please contact us at 866-682-7045.

Send STOP to 96475 from your mobile device. You will receive an unsubscribed confirmation text message.

The Woodforest Debit Card Fraud Alert message frequency may vary per user.

SMS Woodforest Debit Card Fraud Alert example:

FreeMsg: Woodforest Card Fraud Alert Card ending 1234
Did you attempt $15.30 at XYZ Merchant, Seattle WA, US
Reply YES or NO
STOP to opt out

Woodforest Card Fraud SMS alerts sent from 96475 will be a Free to End User (FTEU) message. You can opt out of receiving SMS fraud alerts sent from 96475 at any time by replying the word STOP to 96475. If you reply STOP, you may receive an additional text acknowledging our receipt of your request. For help with SMS, send the word HELP to 96475 or call us at 866-682-7045. Supported carriers for card fraud SMS alerts include but may not be limited to: AT&T, Sprint, MetroPCS, Verizon Wireless, T-Mobile^®, and Cricket. Wireless carriers are not liable for delayed or undelivered messages. Wireless data rates and fees may apply to all non-fraud related SMS alerts and messages sent from Woodforest. Message frequency may vary per user.

SMS, or Short Message Service, is a text messaging service for mobile phones or SMS-enabled devices. SMS allows the exchange of short text messages between mobile phone devices or systems designed to communicate with mobile phone devices (such as Woodforest Debit Card Fraud Alerts).